DG
Dustin G

1 reviews | Active since Oct 2010

08 Nov 2016, 12:01

Just as bad as any state owned entity!!!

<p>After many months of phone calls and visits to DSTV Randburg battling with DSTV to get my dual view setup to work. I instructed DSTV to disconnect everything on the 22nd September 2016.</p> <p> </p> <p>I have today 8th November 2016 received a demand from DSTV for +- R 1,000.</p> <p> </p> <p>Does DSTV not get the message i want nothing further to do with you or your offerings any further. As stated on the 22nd September 2016 i clearly instructed the agent to disconnect the account. At that time i had a credit in my account +- R 1,000 . My comment to this are as follows.</p> <p> </p> <p>1.) You are on a par with any state owned institution.</p> <p>2.) I demand that you reverse the billings back to the 22nd September 2016 as i clearly stated that me account must be closed.</p> <p>3.) I demand a refund for the credit that was in my account as at the 22nd September2016.</p> <p>4.) If you do not provide a acceptable service to a customer, people will move. Remember the world has moved on and there are many other option other than DSTV.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Nov 2016, 12:39
Official

Dear Dustin

We are acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team