Journey of unallocated payment

I paid for my DStv services on 7th July 2022 only to realise I used incorrect number which was ***8, I contacted DStv Chat same day for assistance and my Chat was responded by Bonolo... guess what the lady firstly told me she was unable to allocate R115.00 which means the payment was no where according to her. What makes me sad is that I ask her to check carefully and she told me to wait "in future make sure to use correct referrence number, if you don't want to wait" am not sure if you guys are telling ur agents to respond to customers in this manner..

The email I got from help@dstv was responded my Thulisile🤦🏽♂️ on case referrence ***9 ... she says "We contacted you to no avail" firstly why did she tried to contact me which she never did cause I had no miss call, why didn't she check if I was assisted or not cause my query was about allocation and reconnection..please train ur guys

My query was only resolved by Jabulani ..this is the man of honour as I appreciate his service and my he teach others, it never even took 20min but everything was sorted..

Give this man a round of applause 👏🏽👏🏽👏🏽👏🏽