1 reviews | Active since Nov 2015
Joox Subscription Unauthorised Charges
I would like to complain, about you guys. How do you charge me, for a subscription I didn't give consent for. Just because I had the Joox app on my phone, you guys decided to autimatically subscribe me. Charging me R50 extra, on my DSTV Compact Package. Please reverse the R86, as I'm not going to pay it. The other thing, you guys are ripping us off. I even realised, I was scheduled for an upgrade from Compact to Compact Plus in September. Who gave you guys permission, to do such. It seems you are never satisfied with what customers are paying. Number 1, DSTV Compact is R399 per month. I made a payment of R450, but still there is a balance due to you guys, adding Joox fees. With whose consent, your service is disgusting. U can't be capitalising on customers, in this difficult COVID-19 times. I need that R86 reversed, with immediate effect, as I'm going to pay R399 going forward not the additional charges you guys have added. Just becaused Joox is by DSTV, doesn't mean I signed up for you guys to charge me.
Customer no: *** Nkosana Thulani Mkhize 927 Ndebele Street P.O. Moroka Soweto ***1262
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Kindly be advised that you’re not being charged for the Joox subscription. However, you have short paid your subscription with R86.69.
Please note that you were required to make a payment of R536.69 to cover your viewing until he 5\07\2020:
• Outstanding balance – R34.49
• Reconnection fee – R50.00
• Prorata from 01\06\2020 to 04\06\2020 – R53.20
• Full subscription from 05\06\2020 to 04\07\2020 – R399.00
• Total – R536.69
An mount of R86.69 is required to bring your account to date.
Kind regards
DStv Help Team
Best regards,
Thank you for contacting us.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried to call you to no avail.
Kindly be advised that you’re not being charged for the Joox subscription. However, you have short paid your subscription with R86.69.
Please note that you were required to make a payment of R536.69 to cover your viewing until he 5\07\2020:
• Outstanding balance – R34.49
• Reconnection fee – R50.00
• Prorata from 01\06\2020 to 04\06\2020 – R53.20
• Full subscription from 05\06\2020 to 04\07\2020 – R399.00
• Total – R536.69
An mount of R86.69 is required to bring your account to date.
Kind regards
DStv Help Team
Best regards,
