ET
Eugene T

1 reviews | Active since Mar 2018

15 Mar 2018, 10:41

Joke on me?

Payd via EFT, now multichoice claims there was an revarsal??? Same thing happening to me right now. I call multichoice wich will not assist, Absa says the money was successfully paid into multichoice beneficiary account and EFT was not mirically reversed, but multichoice still claims a reversal of payment took place... Neither Absa NOR multichoice accepts the problem as theirs...STILL DISCONNECTED

0
Replies (3)
ET
Eugene T's update15 Mar 2018, 13:46
Reviewer Update
My customer no ********** 5
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Mar 2018, 14:00
Official

Dear Eugene

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Mar 2018, 15:25
Official

Dear Eugene.

Our records indicate the payment was reversed, and your DStv account reflects an outstanding balance.

You can however send us the proof of payment, to escalate to our central finance department. They will investigate this matter further and assist accordingly. Please send the email to *** and attach the proof of payment.

We await your response.

Kind Regards

Edward.

DStv Hello Peter Team.

Best regards,