JHB customer care sucks

Multi choice customer service +***8 is the worst ever. And Dstv wonders why they are loosing Clients. Called in 4 times without the option for agent eventually I get the agent. I advised her of what the ivr is doing without acknowledging what I said she asked for my ID number. I asked why she didn't acknowledge she says I must repeat what I said. I did then she kept quiet, then I had to hang up as she was not responding anymore. Called in today at 17h25