lM
lebohang M

1 reviews | Active since Oct 2015

05 Aug 2016, 21:04

Jessica Ramasenya,disgusting service

<p>Jessica Ramasenya has given the most disgusting client service by far.</p> <p>she refused to help me even after I e-mailed my proof of payment and was recieved an also refused to transfer my call for client service rating even if the recording says I can ask to be transfered she tells me that service is no longer available.</p> <p>she further went on to telling me she's about to knock off and is off on Monday so she can't help me,like why did she even answer the phone then?why is she even working there?</p> <p> </p> <p>I'm really disgusted by her service,Dstv deserves no star ratting at all for this terrible service I got,waisted my time,airtime and data so this woman can tell me about her time off.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Aug 2016, 04:58
Official

Dear lebohang

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Aug 2016, 06:09
Official

Dear Miss LG Matshego

As we continually strive to improve our service, we at MultiChoice appreciate feedback be it positive negative or. Feedback such as yours is extremely important and valuable to us, please be advised that we have escalated your complaint to her immediate manager for urgent investigation. We confirm that you will receive a call back with regards to your experience and the service you have received.

Regards

Nesta