January 2018 - Service not disconnected

I think multi choice had a technical glitch in January that kept the services on for customers who did not pay for that month or who asked for their services to be disconnected.

They won't admit this so they are using every tick possible to avoid a whole month's loss of revenue. They usually disconnect my services without me calling and asking them to disconnect my services when I intentionally haven't paid for my subscription. But in January, the services were not disconnected and now they won't restore services on my subscription after i paid for the Feb month. I'm told my account is in arrears because I did not call them to ask for the services to be disconnected for that month. I have not called them to disconnect the services for Feb but they have disconnected them anyway.