Jack up your service DSTV!

I have a holiday home and a residence and switch my DSTV service from one to another either electronically or telephonically with a success ratio of about 4 out of 10 This last experience took the cake: I called in was told it had been switched and when there was no signal was told I needed to have both the cable and the decoder checked. I phoned back and when there was still a "no signal" message told to reboot. When that didn't work I phoned back again and HERE COMES THE CLANGER, I was told that it is DSTV's policy to force every subscriber to own a decoder for EACH TV SET (no multi-view). I told the assistant she was talking nonsense, that it would be the death of DSTV but she was adamant. Unfortunately, the call dropped before I got her name. I called back again and spoke to someone who was able to connect me within 2 minutes. Shocking DSTV! You claim to record all conversations so please contact me for details so that you can do something about this staff member who is doing your company a disservice.