Ja MultiChoice Premium ja

Today I called regarding being overcharged. The consultant did not know why and his explanations did not make sense I felt that he did not know the products and I kept having to correct him. When I ask him to sort out my query he asked me to email some other department. When I said he should he told me they will take long if he sends the email. I was upset and requested to speak to a manager. I was placed o hold or mute not sure but it was just dead silence. Eventually when he came back I had to hold more. After 15 minutes on this call I dropped. I am so disappointed with your call centre ( please invest in training your staff so they know how to assist) also help them and give them tools to help your customers. I pay almost R1000 and to get this service is so disgusting. Also I was overcharged two months, who will help me?