WO
Werner O

1 reviews | Active since Mar 2009

10 Nov 2015, 18:16

Ive wanted to cancel my service on the 21 Sept

You guys are the biggest bunch of ****** and are one the same level as our ******* government.<br> Do you think it is fair to be charged R 1000 for a weeks service and when I phoned in to cancel my service on the 21 September, they couldn't schedule that the service will be suspended by the 31st of the month so that I don't have to pay again.<br> My DSTV didn't work for October so didn't think much as I thought it was suspended. But to no avail I had to phone in again after receiving another monthly bill and will at the end of this month.<br> I bet you do this to all your clients. And make extra money.<br> That Is why I will never ever in my whole life get a debit order with you ever again.<br> <br> Why can they schedule cancellation for the end of the month when ive phoned in today. But not on the 21 September When I wanted to cancel My service

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2015, 10:22
Official
Hello openshaw,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team