I've disconnected one decoder but it is still active.

On the 8th of July 2022 I downgraded my one of dstv compact package to dstv easy view and disconnected one of my dstv compact package. Out of two decoders, I downgraded one and disconnected one via their dstv app. I received confirmation of one package downgraded and one disconnected with the schedule date of the 15 July 2022. Today the downgraded package is downgraded as per my request. The disconnect one is no longer disconnected any more. I decided to disconnect it again, but it is only giving me a schedule date from tomorrow and I have to pay R13, 50 for today for they are mistake.

I tried to call they are call Centre and switchboard number, but there is no answer. Self service option is not solving every problem as I need that package to be disconnected today, not tomorrow. I'm enough of paying for cartoons and repeats and boring contents from their channels. Even worse for paying for even channels that I've never watched.