I’ve been contacting Multichoice for the past two weeks in an attempt to enquire an account but no one is able to assist. They don’t even respond to emails The account had been disconnected for about 2 months as the account holder was in hospital, upon

I’ve been contacting Multichoice for the past two weeks in an attempt to enquire an account but no one is able to assist. They don’t even respond to emails

The account had been disconnected for about 2 months as the account holder was in hospital, upon her return, she made a payment of R500 to resume her connection but was told that the account has been flagged as a ********** account.

We then contacted the call centre and were told that we need to make a further payment of R700 because the accounts is not up to date. The payment was made but again we were told that the account cannot be open.

We need to know the reason this account is flagged as the account holder is a pensioner.

She’s already paid R1200 but no one is able to assist with re-connection