I've been calling the call center team to assist me, my dish is not working and I've also following the steps on WhatsApp yet nothing still and no one is bothered from the dstv side to call me back and assist

I've been calling the call center team to assist me, my dish is not working and I've also following the steps on WhatsApp yet nothing still and no one is bothered from the dstv side to call me back and assist. It's now 2 days without a connection and I'm just taken from pillar to post and holding for long with no resolution.