Its very bad in a way that one has to pray before calling the call centers its horrible dealing with DSTV

<p>my experience with this company is so bad that I think they take us their customer for granted as if they are doing us a favour, I have never had a great experince with them, their call center people its like at times they are confused or not sure what company are they at , with DSTV its like everyone who works therew has their own process or they creat them as complains come along. Their own rules and same people claims to work for DSTV but have their own polocy and procendure.</p> <p> </p> <p>Last months on the 25 /06/2017 they debited more than what they should have and on the other hand I still had credit with them, when I called in on the 27/06/2017 I was told they will refund my money within 7 working days guess what until today nothing has been refunded but another debit order went through, its now more than 20 days worse the person who promised me its a supervisor by the name of Nompi Ndumo my refference is ********** 51347 , I realise for you to get help you must ask for someone senior but now even their senior its the same they dont leave up to their promises . I called in today and spoke to the lady by the name Zandile Makhahlele who now tells me defferent story that now they will ony refund me some money and not all of it cause their finance declined it hence it was not paid and same story again it will take 7 days for me to get this money which rightfully is mine, so I must just understand while they debited my account again full amount and while I have credit with them how intresting, you as a customer must just understand hello its DSTV they are doing you favour remember, when I asked to speak to her supervisor I was told she is busy on the line and will call back I guess she meant I must call back cause I am still waiting for the call and from the past expirince I will wait until maybe I decide to donate the money to their company cause defenetly sure no one is going to call me, who am I here to be called by this company called DSTV.</p> <p> </p> <p>DSTV doesnt value their clients their system are very poor and they will never invest on them cause they know that they dont have competition hence such treatment. Their management is not hands on and there is no treat your custmer fairly here , sadly even when they made a mistake in terms of debiting your account and they debit less than what you agreed with them they will shut down the services withouth checking what could have went wrong then you will have to spend money and call them complaning not that it botheres them, they are so use to it its no longer an issue hence when I am ask to rate I keep asking myself why do that to us you want to make more money by making us holding more on line cause nothing is going to change even if we give you the feedback you requesting .</p> <p>I cant remember the last time I had a great customer service from this company and guess what not even once I have ever skip payment they even have more that they should have form me. The only reason i have all this chanel its becuase of i have kids cause if i didnt i would have cancelled this useless chanels cause either way they always repeting or out dated movies nothing is worth the R950 that I am paying.This company is sellign false hope and false dream cause it a nightmare dealing with DSTV.</p> <p> </p>