It's the third time I've been disconnected this month

I really do not understand how you people operate. I made payment for my dstv on the 5th March 2023 (using a different account). The money only cleared 3 days later. Same week my dstv was disconnected. I called in and it was reconnected. The following week, the same thing happened and now I've been disconnected again. I'm tempted to tell you to terminate my account all together because it's serving no purpose at all. The expense falls upon me everytime because I have to call and query this which is waste of my resources