AK
Angelique K

1 reviews | Active since Feb 2024

13 Feb 2024, 12:51

its shocking on how you treat your clients, this is the mos poorest service I've received in my whole life. shame on you!e

I app**** for the DSTV wifi compact deal and wasn't aware the package I asked for was not the correct one, instead of providing me with WIFI, they send a decoder. when I raised this i was told the way I ask information matters, I'm the client and will explain their product according to my understanding and expected their staff to inform me better. I called DSTV to assist with the cancellation before my 7-day cooling off period, I was advised the error will be rectified within 48hours and I've been struggling ever since. I've referred to different walk-in center with incorrect information. This has been going on since the 12th of Jan and up to now I haven't been assisted.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2024, 13:43
Official
Hi Angelique, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team