MB
Masha B

1 reviews | Active since Jun 2010

19 Feb 2016, 12:19

ITC LISTING

I called several times to have my account sorted out on ITC. According to ITC I am in arrears for 3 months. I spoke to Judith (Supervisor) and requested for a letter stating that my account is not in arrears as the monies was paid on time just that it was paid cash. I was informed that in order for me to get a letter I need to pay a R4 which is sitting in my old account. I am not happy about this as I was NEVER informed that when I went over to DPP that I had an amount outstanding. This is totally unacceptable as I have now been denied credit due to this. I would like someone to come back to me ASAP.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Feb 2016, 13:49
Official
Hello mashab,

Thank you for taking your time to contact us.

We have manually adjusted your DStv residential account. Furthermore, we have referred your letter request to our DPP department. Kindly expect feedback directly from them.

We look forward to serving you more efficiently in the future.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

Best regards,