KS
Kreation S
1 reviews | Active since Jul 2012
02 Jun 2015, 05:48
ITC
People, I have paid you your R54, SO NOW TELL ME WHY IS IT STILL REFLECTING ON MY CREDIT REPORT?<br> <br> I have not reconnected my services because I choose to rather watch Apple TV for the past 2 months, then why is my balance increasing?<br> What is the amount for. If I understand correctly, R319 50 = R369, so now why am I seeing R379 on the statement?<br> <br> I need this sorted out before I lodge a dispute with all the credit bureau for you account to be removed from my credit reports.
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DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 14:57Hello Bedja15,
We confirm payment of R54.00 received on the 30 May 2015. According to our records your account is reflecting a credit balance of R0.83.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm payment of R54.00 received on the 30 May 2015. According to our records your account is reflecting a credit balance of R0.83.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Jun 2015, 14:57
Official
Hello Bedja15,
We confirm payment of R54.00 received on the 30 May 2015. According to our records your account is reflecting a credit balance of R0.83.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm payment of R54.00 received on the 30 May 2015. According to our records your account is reflecting a credit balance of R0.83.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,