IT WILL BE ESCALATED - LIES

I have had 7 months of hell with DSTV First I had to beg them to upgrade as our contract had expired and we needed a new decoder. Enter price lock deal. After being pushed from pillar to post from application to application I finally got them to install. This did not end the frustration. They loaded the package incorrectly and did not load the extra view. More phone calls and more frustration followed. Eventually got that sorted when the billing fiasco started. First month overcharged. A phone call with the answer "it will be escalated and someone will call". Well I have heard this so many times and still 4 months later the DO is still incorrect and they owe me money now. Pathetic service to say the least. Think because they have the monopoly we must just accept poor shocking service.