It takes more than 11 days to get an accredited installer!

11 Days later, no accredited DSTV installer has contacted me.

I had my DSTV price lock package delivered on the 14th February. I called in on the 19th February to find out when I was going to be contacted to install; the lady I spoke to said by latest Friday the 21st, a technician would've called me and made arrangement - But nothing till today, the 11th day.

Today, I call and the call center line did not go through, after many attempts, it finally goes through. I spoke to a guy who say I need to activate the package while it's still in a box for technicians to call me and come install - Honestly???? Is this what you guys train your staff???? I don't blame the poor guy, you could tell he was clueless.

I asked him to place me on hold and go get someone to sort out this issue immediately, he did. He placed me on hold for over 20 minutes and finally the call disconnected.

So I just wasted more than 30 minutes of my time and airtime trying to resolve this issue..

I would never recommend DSTV to any of my friends and family. This is shocking service. For someone who is really patient and has been a customer for so many years even after all of my friends have jumped over to Netflix and other providers, I am very disappointed with Multichoice.

They could not even provide me with the contact details of an installer in my area so I can make arrangements, pathetic to say the least.