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Zeyn P

1 reviews | Active since Oct 2019

13 Aug 2020, 10:49

**** IT Systems.

Try to change your cell phone number or email address so that you can sign into the DSTV app or even online. No one in the call center can help you, you need to chat online and wait for 1 hour for someone to start helping you.... Pathetic IT system that the call center cannot assist with. Please get your IT department to provide enterprise solutions and not Mickey Mouse **** that you currently run.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2020, 11:37
Official
Hi Zeyn,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2020, 16:38
Official
Hi Zeyn,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that as per our telephone conversation, one of our agent from Live Chat department was already assisting you when we called.

Please note that we will then contact you on 14 August 2020 as per your request to check if the matter has been resolved.

Kind Regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2020, 15:22
Official
Hi Zeyn,

Kindly note that as per our telephone conversation the matter was resolved by the Live Chat team.

Kind Regards,
DSt: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2020, 15:22
Official
Help us improve, Zeyn! 

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Best regards,