It's been 6 months waiting on my refund

It has been 6 moths and more since I have logged a refund quiery with the above mentioned company.<br> They requested I send them my bank statements n invoices <br> All this was a result of miss understanding with regards to the package I had chosen<br> I later downgraded and requested a refund but till this day I have not received clear/any feedback <br> Everytime I go to the store whr the transaction was conducted they always tell head office has not resolved the issue<br> To my supprise the 1 agent told me this never happens, usually clients get their refunds very quickly.<br> Am starting to belive they treat people of nationalities either than of SA differently.<br> Am glad ur agent advice I write to \hellopeter"because they themselves don't know how to assist me any further.<br> R7000+ for a normal decoder is a lot of money!<br> <br> I hope my issue is attended to<br> """