It keeps being cut!

Is anyone else experiencing a cut out of DSTV and it says its been blobkrd because you havent paid? I mean this is the 4th time this has happen to us in a month span. If we had to short pay DSTV they wouldnt allow us to view anything even if it was just R25, but who is going to compensate us for the loss of viewing time? I mean we have paid for the service we didnt get it for free. This needs to be resolved the bill is only due on the 30th n today is only the 22nd, if they are incapable of providing a proper service we should be notified as we are the customer and we are fighting for what we have paid for.