It is very easy to sign up but near impossible to cancel.

It is very easy to sign up but near impossible to cancel. I spent more than 3 hours on a chat attempting to cancel my service with the same 'technical issue' preventing this, The consultant then advised that they would escalate the matter, I asked for a reference for the chat to be able to follow up and the chat summarily disconnected. I would have been flagged by my QA supervisor for such behavior from my days in a contact center. The matter is still not resolved and I expect all sorts of excuses as to why I am the party in breach of the customer agreement as the new month as already started.