It is a nightmare to deal with multichoice????????????

I called in early this morning and spoke to a gentleman regarding our Dstv account that had been suspended still after I had gone to a branch to have it rectified he provided me with his email Address and requested that I send him the proof of payment and both parties ID's requesting that R750 be transferred from one account to the other , I did just that spent almost R100 on airtime with no luck every time I call in the put me on hold for long periods of time I have had it !!!! I feel like canceling both accounts the service is just utterly disgusting !!!!! Paying for nothing