IT HAPPENS EACH TIME - MY ACCOUNT IS IN CREDIT, I ACTIVATED MY HOLIDAY HOME DECODER YOU DEACTIVATED IT

Why do you keep deactivating my Holiday Home decoder?

Sunday 11/07/2021 I paid R 400.00 to cover the cost of Compact Plus and PVR Access for 18 days (till 28 July 2021).

I went to DStv’s web site and activated my Holiday Home decoder. I got confirmation that the decoder was activated and my wife (who is at the holiday home) confirmed that the decoder was activated.

Monday 12/07/2021 (this morning) My decoder had been deactivated by DStv Multichoice.

WHY?

The same thing happened the last 4 times - on 30 March, 20 April, 26 May and 28 June.

My account shows a CREDIT of R301.48.

You keep apologising with every hellopeter post but keep doing this again and again.

WHY CAN’T YOU SORT THIS OUT?

Phoning your call centre is just as bad. My wife phoned the call centre in May 2021 to have the holiday home activated (following the fiasco of April 2021) and that was also a disaster.

I have asked this question before but it remains unanswered: WHAT WOULD YOU LIKE ME TO DO TO ENSURE THAT MY HOLIDAY DECODER STAYS ACTIVATED FOR THE PERIOD THAT I CHOOSE?

I would like is for my holiday home decoder to be activated until 28 July 2021 with DStv Compact Plus and PVR Access.

MY MAIN DECODER MUST REMAIN ACTIVATED AS WELL.