It feels like they want me to cancel

<p>I called the call centre yesterday, 23 November, about my extraview that just stopped working. After a the agent talked my through a troubleshooting process she refered to problem to a specialist why was to call ke back with an hour. It is now 24 hours and many calls from myself later and the problem is still not resolved. </p> <p> </p> <p>I've grown accustomed to the poor service from the company but this is the worst ever. The staff does not seem to care if I discontinue my service or not. </p>