1 reviews | Active since Jun 2016
issues with the viewing after installation less than 2 months
<p>Ever since the new dstv Explorer has been installed we have had issues with viewing the TV without the black out screens. We have been trying to get assistance but their services are never available over the weekend and no one fix it only on weekdays when no one is home! This is highly inconveniencing and unprofessional for such a large company! We're are unable to be home before 17:30 pm during the week and it's been less than 2 months since it had been installed!</p>
Dear Asanda
We could not get hold of you today to discuss your query telephonically.
Upon checking the activation of your decoders, we confirm that this installation is less than three months. We highly recommend that you contact an accredited installer that initially did your installation.
He must check your installation to check what causes black on air.
Please do provide us with the feedback should you require any further assistance.
Kind regards
Dinah
Dear Asanda
We could not get hold of you today to discuss your query telephonically.
Upon checking the activation of your decoders, we confirm that this installation is less than three months. We highly recommend that you contact an accredited installer that initially did your installation.
He must check your installation to check what causes black on air.
Please do provide us with the feedback should you require any further assistance.
Kind regards
Dinah