Issue still not resolved

Greetings

if there was an option for zero rating, I was gonna choose it , I received few calls just after I wrote to helopeter, but unfortunately the issue is not sorted( access denied), the lady called Cynthia requested that I sent pictures of the barcode and sim numbers and she promised to call me on Friday the 25th and she didn't , today is the day for debit orders and they will debit for the services I didn't get yet again, DSTV consultant should change this terrible service they give to people its draining, I hope I will get assisted by the end of the day or they must not debit my money. I must say your service is very very poor

****ed Client JKJ Nkabinde