Issue not understood/2 weeks for reply

Dynah<br> <br> Refer to complaint report by Inkk. I've also used your email you provided but you guys only seem to reply here.<br> <br> To be clear - I understand your UPay system has shown successful when it in fact did not deduct. Your finance team did a blanket reversal in a lot of client's accounts. I get it, I follow, I comprehend. Now let's try again and see if you understand me because I am really dying of frustration trying to get through to someone that will listen:<br> <br> 1) I attempted your UPay, I saw it said SUCCESSFUL, but I also saw it did not deduct from my bank account. THEREFORE, I went into my bank account and did an EFT payment EACH AND EVERY TIME I SAW UPAY DIDN'T WORK.<br> 2.) I attempted to explain the above to Ntabeleng. It seemed as if I was talking to a wall.<br> 3) 14 March 2016, I emailed to the same email you provided with my ABSA Private Bank EFT printout showing ALL amounts via EFT to MULTICHOICE showing SUCCESSFUL!!!!!! This is independent of your UPAY system that doesn't work. Ergo, you reversed actual payments on your system!<br> 4) Have your accounts guys actually look properly before writing this off as a UPAY incident.<br> 5) I'm paid to date! Reconnect the compact immediately!!!!<br>