Issue not resolved.

Hi.I called the dstv call centre on the 30th to downgrade to compact,I spoke to jabulile who assured me that it had been done.I got an sms confirming I was still on premium,when I made payment today of R750 due to this not being actioned!...now iam short changed because again I was told I cant downgrade after my payment date because it is too late. Now the budget I had planned is gone out the window because of staff incompetence or system failures.whatever it is,multichoice has failed me!...I need someone to call me to discuss this because I am very unhappy at the level of service I recieved from multichoice!!