Issue caused by Multichoice,results in cost to me

Our new Explora's did not want to record. So we took them to the Centurion centre. After they were thoroughly checked by staff, the units were exchanged. With this exchange the current configurations were not copied/set up correctly. At home we have a complex installation. During my marathon call on Sunday 7 Feb to sort out the user band issue, the technician from Extreme Ops confirmed the units were still not configured for recording. He ticked the appropriate box for this to work, but could not get the user bank frequencies and indexes to work correctly.<br> <br> As we have 3 Explora's and 1x HD decoder the user band frequencies and indexes were incorrect and not correctly set up from the Centurion MC office. <br> <br> After spending most of Sunday 7 Feb on the phone with the call centre and Extreme Ops I was referred to the original installer. <br> <br> My problem with this is that a simple \tick of a box\" for the recording function would have sufficed but now I have to pay a call out fee to an installer to fix the user band issue. <br> <br> A Manager was supposed to call me on Monday 8 Feb, but no call was received. Also sent an email from the DSTV site (impressed/depressed) no response."