JW
Johnny W
1 reviews | Active since Aug 2012
07 Sept 2015, 19:59
IS YOUR CALL CENTER ON STRIKE
I got home and my services was suspended for no ****en reason. I received an email that I was double debited and I received a refund. Now u ****en suspend my account. Re.....****en.....activate the ****en service IDIOTS
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Sept 2015, 15:15Hello Johnny.Williams,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Also please be advised that the services on your decoder have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Also please be advised that the services on your decoder have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
DStv (MultiChoice)'s reply10 Sept 2015, 15:15
Official
Hello Johnny.Williams,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Also please be advised that the services on your decoder have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Also please be advised that the services on your decoder have been reconnected.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind Regards
Sandile