1 reviews | Active since Jul 2020
Is this what you call customer service?
I am a premium DSTV account holder. I have not had Showmax since February last year. The only way to get hold of DSTV is through their website or WhatsApp. Don't waste your time. This was the reaction I got after 20 minutes of waiting. I have left off the section where I provided all my personal details.
This is DSTV's idea of customer service, and it is not the first time I have had a problem with their people simply cutting me off when they don't know how to help me.
"Thank you. Please wait a moment while I access your account.
2:08 PM 8 minutes ago Will this take long? It's been nearly ten minutes 2:16 PM Are you still there? 2:16 PM I am Is there a quicker way I can get some assistance? 2:17 PM It is now 20 minutes since I sent the first message, and I am not one step closer to getting assistance, and for this, I pay more than R1000 per month. 2:20 PM Kindly contact showmax directly
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team