SZ
Simangele Z
1 reviews | Active since Mar 2012
02 Apr 2016, 22:10
is this incompetence real?
I made a payment to Multichoice for my Extraview at the end of February, theb on my profile on the 7th of March it reflected that I was owing R350.I paid it but it's not reflecting on my payment history. I sent them an email about this and attached my proof of payment. This one consultant said I had been owing R300 for the entire subscription of R319.....when my subscription is R459.Now they want proof of payment which I sent earlier.And now they are calling me Mrs Obre on email.Do you guys even know what issue you are dealing with at what time? This is really annoying. We work for this money.I will be sending all this email correspondence to the consumer protection.I am mad.
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DStv (MultiChoice)'s replyOfficial
03 Apr 2016, 09:11Hello simaaah,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records your account is up to date and services are active. There is however a payment that was due on the 01st April 2016 of R459.00 to cover subscription until the 30th April 2016.
We have tried contact you without success. Please refer to your personal email address for a statement that has been forwarded.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records your account is up to date and services are active. There is however a payment that was due on the 01st April 2016 of R459.00 to cover subscription until the 30th April 2016.
We have tried contact you without success. Please refer to your personal email address for a statement that has been forwarded.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,
DStv (MultiChoice)'s reply03 Apr 2016, 09:11
Official
Hello simaaah,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records your account is up to date and services are active. There is however a payment that was due on the 01st April 2016 of R459.00 to cover subscription until the 30th April 2016.
We have tried contact you without success. Please refer to your personal email address for a statement that has been forwarded.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records your account is up to date and services are active. There is however a payment that was due on the 01st April 2016 of R459.00 to cover subscription until the 30th April 2016.
We have tried contact you without success. Please refer to your personal email address for a statement that has been forwarded.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,