LD
Leatitia D

1 reviews | Active since May 2013

08 Mar 2016, 16:23

IS THIS HOW YOU TREAT LOYAL CUSTOMERS?

I was utterly disgusted when I tried to get your Explora deal the other day, to be told because of my credit rating I can't get the deal, but yet it's ok to send me a notification that my monthly subscription will be going up by approx. R50 one of these days!<br> I don't think what happens in the rest of my life has any baring on how loyal I have been as a customer and how many years I've been subscribed to Multichoice!<br> If this is how you treat your customers that have been with you (and never missed a payment, even though they were unemployed for a year) for over ten years, I'm really re-thinking the idea of cancelling completely with you people!<br> Like everyone I know says, why are we paying so much money in order to watch programs over, and over, and over and over!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Mar 2016, 16:29
Official
Hello Rudolph7005,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.

We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

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Regards
Cecil