Is this how a longstanding DSTV EXPLORER client who subscribes to the PREMIUM package should be ignored.

I have been a longstanding faultless client for years and through no default or any action of my own, apparently there was a glitch in their admin systems instead of putting through the one standing "price-fix" debit order, they made 2 debits and therefore my bank didnt accept it, and now my Explorer functionality has been switched off since Sat 21 Sep. After numerous time wasting calls to Multichoice (who at first said there was no fault on their side) to E Mails, calling out a technician which cost R400 and should be covered by Multichoice where the problem sits...and a stream of references.......it is STILL not fixed. (ESCALATED NEW REF ***3-I 128 / ***4-C@C2Unhappy Client - Please Assist Mrs N A Greyling (Subscriber Number ***4)