ND
Nomvula D

1 reviews | Active since Nov 2012

17 Mar 2015, 12:41

IS THERE A SINGLE PERSON WHO KNOWS WHAT THEY DOING

THE LEVEL OF PATHETIC SERVICE YOU ALL OFFER TO CLIENTS IS ****ING DISGUSTING!!!!!! SURELY YOU ARE CAPABLE OF HIRING THE CORRECT PEOPLE AS AN ORGANISATION.<br> <br> IT HAS TAKEN 4 WEEKS SO FAR TO GET THIS BILLING ISSUE SORTED. I DO NOT UNDERSTAND WHY YOU HAVE A SEPARATE DEPARTMENT THAT IS RESPONSIBLE FOR BILLING YET CLIENT CAN NEVER REACH THEM TO QUERY THEIR ACCOUNT.<br> <br> CAN SOMEONE EXPLAIN THE LOGIC BEHIND CHARGING A CLIENT FOR PVR AND AN EXPOLRA UNDER THE SAME SUBSCRIPTION???<br> <br> I HAVE SPOKEN TO NOMTHANDANZO, NTHABISENG, ITUMELENG, ALPHUES, AND THE BIGGEST TIT AMONG THEM ALL CONFIDENCE KHUMALO, A SUPPOSED TEAM LEADER THAT CONVENIENTLY DOESN'T EXIST ANYMORE. ALL OF YOUR HIRED IDIOTS GIVING DIFFERENT INFORMATION DEPENDING ON WHICH I GET.<br> <br> I CANT EVEN BEGIN TO TELL YOU HOW MANY TIMES THIS HAS BEEN \ESCALATED".<br> <br> IM ****ING TIRED OF ALL OF THIS !!!<br> <br> <br> SORT OUT THIS **** TODAY!!!<br> <br> ASSHOLES"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2015, 16:27
Official
Hello NomDee,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Please provide us with one of the following so that we may access your

MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder

Regards
Rupert