Is my decoder issue going to be sorted out this YEAR?

<p>It's gone over 2 weeks since I asked multichoice to swop my ac to another decoder. To date that hasn't been sorted. I complained about this here a week ago but all I got was apologies and promises to sort issue. Is this the kind of service multichoice gives to customers? A week ago after my complaint on hellopeter Girly promised to escalate this issue and also asked me for my decoder details in order to assist, but to date nothing has been done. I'm damn frustrated.</p> <p>Nasreen</p> <p> ********** 009</p>