Is MultiChoice a ****?

Imagine spending money upon money and still not getting what you paid for. I bought an explorer HDMI on price lock and gave it to my mother in Matatiele. She has been struggling to connect it for years. She has been going to MultiChoice for time and time again until I came home for the holidays and met (Monday 20/12/2021) a DSTV (multichoice certified) installer his cellphone number is *** and he said he would install the decoder for us but he would have to charge us R450 for a 'part' (for lack of a better work) that he will install outside. Unfortunately after all the times my mom has been going to MultiChoice in Matatiele there are cables that were missing so he charged us an extra R100 for the cables and and R200 consultation fee so in total we paid R750 for installation. He promised me that he would leave the decoder working unfortunately I wasn't home when he was working so my parents fell victim again and paid for a service that he did not deliver. He made my mother call MultiChoice and the consultant said the decoder would be working in 24 hours (that was yesterday). Today we called MultiChoice again and this time I was on the phone with the consultant, the lady kept me on the phone for over 30 minutes saying that the previous consultant did not escalate the problem so we should wait another 24 hours. I called the installer and he said there was nothing he could do for us. I asked him to come and reverse what he has done so that my elderly parents can have television to watch. He said he would not be assisting us further. So he has ****med my parents of R750.00 for nothing.