Is Multichoice a **** or what?

On Thursday 2025'01-16 I was told to pay R599,94 so that I may be reconnected as I was not using DSTV since December...During the payment process, I was given an option to pay R541 which I did pay,but I was still not reconnected instead I was told to pay an additional R300 and something..I then called again because I did not understand and the person I spoke to for more than 30 minutes, who was busy consulting with his seniors during the call ended up telling me that I am reconnected, however there is a R100 and something that I will have to pay together with my next payment on the 1st of February and I was reconnected...

This morning 2025-02-18 I am disconnected ,when I call in they say I must pay R156 before they can reconnect .... I feel unfairly treated and misled by multichoice dstv. The person I spoke to today is now telling me that the person who assisted me on Thursday didn't explain everything to me.... This is a day light *******... Why was I reconnected after paying only to be disconnected two days later?