Is it ***** or incompetence what is the issue?

***** on acc, don't receive the prod pd for, why is Multichoice allowing this to continue? 2015 told 2 acc's on our name. This was supp to be fixed then. 16 Jan 2016, called 16:42. Xtra view lost and none of the 3 remotes worked. 26mn 22 sec later agent stated get in a technician. 1 Feb 2016 at 7pm spk to rude Nompumelelo. We still pay insur for 3 decoders that are not ours and still have 2 acc. Raised the Xtra view issue & the 3 remotes not wkng. Response: Go buy a new remote and how does she know that I did not add in the other decoders? Spk to Nthabiseng who confirmed payment for someone else's disconnected accounts.. 2nd Feb Multichoice called committing to send assistance; still waiting. 23rd Feb the account cut? Debit order runs off on 1st? Still immediate payment made. 24th nothing working, call in 50min31sec. Multichoice was trying to transfer money between the 2 accounts in our name? all supposed to work in 1 hour. 26th still paying for someone else's accounts. Multichoice is aware of the ********** activity on our account and has done nothing. The decoders do not work. I sent in 2 letters *** and *** on the 3rd and 11th of February. Still no response.