uR
unetha R

1 reviews | Active since Jul 2015

24 Nov 2015, 17:10

IS IT A MARKETING TACTIC?

Dstv has been advertising the PVR Explora special for R899 for 24 months with no increase within that period. We are currently Dstv premium subscribers and have app**** several times (x4) on their marketing email sent to the subscribers. We have app**** electronically last week and to date no response from Multichoice. I called the Multichoice call center to find out why no one has responded to us. Their response was that we have to just wait for them to call you. This is unacceptable as there is no response form Dstv and we have been subscribers for several years. There are other competitors in the market should you not be interested in our business. <br> Account holder: A Ramsundhar<br> Account No: ***0

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2015, 13:48
Official
Hello UR55,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team