Is DSTV trying to **** money off me!!! or what!!!!

They DSTV has cut my service again!!!!!! DSTV is still requesting I pay now R327.39 for CATCH-UP which I did NOT asked for! and its up from R292.00 in a couple of days to the above amount!. I last talked to Andile (hope spelling is correct) Ref: ******I340 that he sorted it out, but will phone me the next day to let me know about payment for "catch-up" NO phone call! Then a woman phoned in the evening , while we were having supper with friends and my husband did not get her name but she told him she is going to send an e-mail the next day about this freaking catch-up, no e-mail! And today on the 08/01/2023, my darn service are cut again!!!! They must listen to the tape where I asked for "catch-up" and play it back to me!! This is really getting ridiculous now, and it does not help phoning in to the call centre, that is a total useless exercise!!!! it is an impossible situation!!!