Is DSTV doing so well they dont need new business?

I app**** over sms for the explora deal, after waiting a week for a call back and then only giving me a call on a Saturday for my application they said it would take 2 days for the result its been 10 days and still not a call. I want a product advertised on TV and there is nothing I can do about it until DSTV decides to give me call. Just because DSTV has monopoly over the market doesn't mean they can offer such bad service. If this is the case I might as well get uncapped internet and just stream everything I would like to watch. If I don't get a call before the end of the week I am cancelling my 7 year subscription and will go the internet route. Come on man its 2015 customer service is everything