1 reviews | Active since Jun 2009
Is DSTV Call Centre Agents equipped to assist
I am beyond FRUSTRATED and to make matters worse my DSTV IS OFF @ this point in time. Does DSTV call centre agents know what they doing, does DSTV EVEN KNOW WHAT THEY DOING? Yesterday I checked my balance to reconnect and it said R841 some change including the reconnection fee, so I pay R845, this morning the msg from DSTV to the dstv inbox says the same thing, I call to reconnect the amount has now changed and the stupid call centre consultant cant even give me a breakdown, now I ask you with tears in my eye's WHAT TYPE OF SERVICE ARE THEY RENDERING, where there 1st point of contact doesn't even know what they doing. But the most amazing part is yesterday the consultant I spoke to connected my services. So what does it boil down too, that some staff aren't equipped enough, how sad.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
We also confirm that payment of R845.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
We also confirm that payment of R845.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert