Is Dstv agency in Vangate Mall closed down ?

I have a problem with my decoder,its not scanning.After several attemps to get it right,I call the head office,they told me to take the decoder to the nearest agency to hav to tested,I send my husband an hour ago(10h10) to dstv Vangate Mall and its still closed.I called the head office again to find out what time the branch opens,they told me it should be open because all agencies open at 9am.The was no notice on the door saying that they going to open late.I have been calling the banch ever since but the phone is just ringing.I wana know if its a active branch or is it closed down?