Is Box Office this expensive?

<p>I bought the explora few months back, so my son asked to rent a movie, I tried renting movie via sms I receive message saying I will recieve sms within 5 minutes when movie is available I waited with no response. So I phoned the Box office call centre they tried ti b help me step by step. Finally I get the movie press PLAY to my surprise no movie just a black screen with the counter on the top right handside of my tv. I call Box Office explain the problem they tell me I have to get a firmware upgrade for R590. I thought these decoders upgrade their firmware every day that's why we must not switch them off or unplug just keep it on standby, Why must I pay this R590 if Box Office firmware is *******? I don't understand.</p>