Is anyone at Home at Multichoice???

On 16 February 2018, in response to a Multichoice price increase, I SMS' the fact that I wish to take adavantage of the pricelock service in order to get a rduced subscription for 2 years. Alas no response so I sent an email to their "Help" email and promptly receievd the following message: " Enquiry Reference Number: ********** 6 Dear Mr I Terry, Thank you for your email. We're sorry to hear that no confirmation occurred with a SPL 24 two year subscription for unchanged price. We have forwarded your email to the SPL task team for feedback. Thank you for your cooperation. Kind regards, Fahmida Rahim Still no response so I emailed them back and received the following response dated Wed 2018/05/09 10:54: "

Dear Mr I Terry Thank you for your email. An urgent email has been forwarded to the Price Lock team to contact you urgently with regards to your query. Your patience in this regard is highly appreciated. Kind regards, Carol Mabaso

And guess what? STILL NO RESPONSE!! Not shoddy service - NO service.