Irritated

ENQUIRY REFERENCE NUMBER : ***7
Good afternoon Allan,Thank you for getting in touch with us.
I have tried contacting you on the number mentioned on your previous mail which is 078****678 numerous times. The line goes to voicemail after ringing.
Please note that I have reverted your services back to the DStv Access package.Your upgrade was done on the self-services WhatsApp which you will be liable for because the upgrade was requested by you. There is a total amount of R179.33 due which will keep your viewing active until 31 March 2023.
Kind regards,DStv Help Management Team

Thanks for attempting to call DSTV Management appreciate the efforts I answered the first call yes I did and requested one HOD to rather gimme a call because I'm TIRED of explaining my horrible experience with this DStv Whattsapp platform it has been programmed to dupe customer's that wanna upgrade WITHOUT giving the "fine print" upfront notice that well "upfront" payment is due almost immediately to enjoy the extra repetitive channels right?
I'm very much comfortable with email comms as I then have proof on my side of my woes with DSTV SOON as alternative or well your competitor's kicks in I'll be first in line to scout out their viewing products and scoot over to them don't think OpenView is an alternative either with their repetitive channels aaaarrrggghhh South Africa just ain't getting it right man.
And believe you me this is NO "attack" on you dearest people who at times goes over and above the duty call to at least "calm" us down but somehow we just gotta get it right?
Once again I place on record that I DID upgrade using the WhatsApp platform but WAS NOT made aware beforehand that immediate upgrade payment was due if it had been told me by that Whatsapp program I would not have upgraded and waited until I could actually pay for more channels.
Best if luck there and scrub that Whattsapp self service just a load of data wasting for us customers.

Thanks hellopeter for your assistance as you can read us customers just CANNOT win and be at peace with "services" rendered DSTV just DO NOT get what I'm saying about their self service Whatsapp platform this Whatsapp is "serving itself" with some major bucks world-wide because it's NOT a system that's forthcoming warning us customers that BEFORE YOU UPGRADE you gonna have to pay some rand's IF IT DID say pay some rand's 1st time I PROMISE you 90percent of us would say "ok wait a minute" then delete the upgrade straight out man!...I just CANNOT believe this what I call straight out ******* man and their lies that bind us?...your rating of DSTV only allows some stars if there was a quarter star I'll definitely choose that option!..thanks again ALL who tried to assist I know it's NOT you dear people it's ************ I.T programmers that are paid to digitally ROB us blind!